FAQ
All orders are shipped after processing (1-2 days after the order date). Shipment will arrive 7-14 days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.
We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number within 48 hours of placing your order.
Due to global supply chain issues, we only ship to the United States, United Kingdom, Canada, and Australia.
Import taxes, duties, and customs fees may be charged once the parcel arrives at the destination, depending on the country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the recipient's responsibility and will not be covered by CatMat Pro. For further details of charges, please get in touch with your local customs office.
If you need to change the shipping details or items for your order, please email catmatprohelp@gmail.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.
If you want to cancel, please email catmatprohelp@gmail.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be canceled.
We reserve the right to accept or decline an order at any time, or any portion thereof, at our sole discretion.
We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at catmatprohelp@gmail.com. We will reply to your inquiry as soon as possible.
Yes, all return shipping fees are the responsibility of the customer.
We will ship out a new product for you free of charge. Contact us at support@tryneckster.com and provide us with a picture(s) of the damaged item/part.
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.
CatMat Pro adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.
We use Stripe® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.